Customer Service

Our goal at truvi is to treat our customers as partners; building relationships that are based on honest and transparent service. 

truvi’s customer success team launches into action the day you sign up with us. We’re with you every step of the way, from onboarding through the life of your relationship with us.

Features

Onboarding

Quick and intuitive setup coupled with a responsive (and growing!) support team to help you get started with truvi

Email and Text Support

Have questions? Simply send us an email (support@truvicommerce.com) or text us (what number?)

Live Chat

We’re here to answer questions at any time during normal business hours, with a live chat feature.

Customer Success Portal

Submit a Ticket

Use “submit a ticket” for a fast and effective support experience. Simply enter information about your inquiry and we’ll respond promptly.

Knowledge Base

Truvi offers a knowledge base that is comprehensive and easy to use.  Because it’s always available, you have access to the information you need, whenever you need it. And an easy-to-use search feature means you can always find what you need.

Community

The truvi community is a place where we all help each other. Post a question and members of our truvi wine community will answer.

Team

Truvi was founded by a team with deep industry knowledge and a history of putting customers first! Our philosophy is that customer service is by far the most important group in any SaaS company. Our customer success team is here to identify your goals with respect to the truvi software platform and to uncover any challenges so that we can fix them proactively.

truvi proudly puts customers first!